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Policies

Performing Arts Center Building Entrance Policy

We hope you enjoy your visit to the Sandy Springs Performing Arts Center. Please observe the policies below and if you have any questions, please do not hesitate to contact us.

Prohibited Items

  • Illegal drugs
  • Outside food and beverage of any kind
  • Bottles, cans and/or coolers of any kind
  • Audio or recording equipment of any kind
  • Laser Pointers, aerosol cans and noise makers
  • Backpacks or any bag over 12"x6"x12"

Smoking Area

The Sandy Springs Performing Arts Center at City Springs is a Smoke Free Campus.

Lost and Found

All found items are turned into the Security Office.

Call 770-206-2063 Monday through Friday from 8:00 a.m. to 5:00 p.m.

Camera Policy

Restrictions on the use of still cameras vary by event.  The event promoter or artist dictates whether still cameras are allowed.  Please call in advance to get additional camera-policy information prior to a specific show at 770-206-2063.  Video and recording equipment of any kind are strictly prohibited.

Refunds and Exchanges

The Sandy Springs Performing Arts Center Box Office does not permit refunds. Exceptions may include: cancellation of performance, weather or natural disaster that closes the facility or prevents operations, or other extraordinary and unforeseen circumstances.  Tickets may be exchanged for another performance if there is another showtime with availability (an example would be a matinee to an evening show}. This must be done before the show begins. Tickets may not be exchanged to a different title.

If a  patron cannot attend  a performance, they have the option to return their ticket to the Box Office and receive a credit for a future performance in the amount paid for their current ticket(s). This credit will be held in their Box Office account from the time of return until the following May.

Privacy Policy

This Privacy Policy governs the manner in which Create Sandy Springs collects, uses, maintains and discloses information collected from users (each, a "User") of the citysprings.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Create Sandy Springs.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, 

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Create Sandy Springs collects and uses Users personal information for the following purposes:

  • To improve customer service Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Changes to this privacy policy

Create Sandy Springs has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Create Sandy Springs

citysprings.com

1 Galambos Way, Sandy Springs, GA 30328

Disclaimer

Under no circumstances shall the Performing Arts Center, its officials, governing bodies, trustees, directors, employees, successors, agents, distributors and affiliates be liable for any direct, indirect, incidental, special, punitive or consequential damages that may result in any way from your use or inability to use the information provided on this or any other website supported or maintained by the Performing Arts Center, or from your reliance on or use of information, services or merchandise provided on or through the website or that result from mistakes, errors, omissions, interruptions, defects, deletion of files, delays in operation or transmission or any failure of performance. If you are dissatisfied with the information provided on this website, or with any of the practices of the Performing Arts Center in the operation of this website, your sole and exclusive remedy is to discontinue using the website.

Terms of Use

By using this website and/or providing us with personal information, you agree to indemnify and hold harmless the Performing Arts Center, its officials, governing bodies, trustees, directors, employees, successors, agents, distributors and affiliates from any and all claims, damages, losses, fees and causes of action arising from its use by you or any information or content provided by you.

The information provided on this website is for general use by its audience and all programs and artists are subject to change without notice. Information contained on this website is presented “as is” and may contain inaccuracies and omissions. Any and all information presented on this website is done so without warranty, either expressed or implied, and any reliance on the information contained herein is made at your own risk.

Copyright/Ownership

This website is owned, operated and maintained by the Performing Arts Center. Unless otherwise specified, all information and content of this website, including text, logos, graphics, and images are the sole property of the Performing Arts Center and may not be reproduced or used without the permission of the Performing Arts Center.

For Website Terms and Conditions,

click here: www.citysprings.com/termsandconditions