The Sandy Springs Performing Arts Center will offer a full‐service Box Office, with ticket windows open daily and one hour before every performance. In cases of pre‐show lectures or similar events, opening times may vary per client instructions. Tickets will be available for purchase online and by phone. In an effort to provide the best service to guests and an accurate accounting of receipts, the SSPAC’s exclusive ticketing vendor will manage ticketing services for all ticketed events. Tickets will be printed and sold in accordance with the client’s desired price and other specifications. SSPAC will hold all funds paid for those tickets through the end of the final performance. Ticket revenue cannot be advanced before the final show.
At the request of the client, complimentary tickets will be issued to his/her event. The number of complimentary tickets and the location of seats are issued in accordance with the client’s preferences. The SSPAC maintains an inventory of seats which may be used for complimentary tickets or seats for sale to partners and/or associates. Monies earned from the sale of inventory seats will be given to the client. While inventory seats are released for general sale as soon as possible, the SSPAC reserves the right to hold tickets for sale. Held inventory seats will be made available for general purchase as soon as possible.
Groups and Subscriptions
Clients are welcome to sell group tickets and subscriptions. The Box Office will work closely with the client to ensure that guests receive tickets in a timely manner. Single ticket sales, however, are available only at Ticket Windows, by phone, or online.
A fee will be incurred for Box Office personnel on‐site (ticket sellers and a supervisor) for the client’s performance, as well as other facility and box office charges. A mandatory facility surcharge is deducted from each ticket sold.
Ticket Pricing and Scaling
Several options are available in terms of house scaling and ticket price levels. Reserved or general admission seating is available. Details about scaling, seat maps, and other information may be obtained by contacting the SSPAC staff.
Settlement can commence either during or after the final performance. A SSPAC staff member will present to the client all receipts and charges associated with the event. Once all charges and receipts are certified mutually, the client will receive a check for gross receipts less total charges. If there is a total due, the client must pay any amount due to SSPAC within seven business days.