Production and Event Management
An inspired team of production experts is essential for the seamless execution of any performance. At the SSPAC, a distinguished production and event crew will manage all performances and events from start to finish. Please contact the Production Manager no later than six weeks prior to the event date to discuss production requirements, preferences, and concerns. Adequate preparations made in a timely manner will enhance any performance.
Included in the rental fees for SSPAC spaces are the services of a qualified team of event personnel. Members of that team will vary based upon the needs of the event, but could consist of an event manager, production manager, AV tech, house managers, and ushers. The SSPAC Operations Staff will determine the appropriate levels of staffing for each event based on the needs of the venue, client, and event.
The SSPAC takes seriously its commitment to its patrons, and our staff is dedicated to ensuring an exceptional patron experience for all events. House Managers will be in place for every ticketed event in SSPAC performance spaces in order to ensure the best possible customer service. A House Manager will oversee all other house staff and ushers, and will be in constant communication with key event personnel.
Unless specific instructions are given by the client, the lobby will generally open one hour prior to an event, followed by the house, 30 minutes later. All openings will be cleared with the Stage Manager or promoter’s representative. Lobby clearance for the start of events and intermissions will be relayed via radio. Seating of latecomers, camera policies and any other concerns or requests will be confirmed with the promoter prior to the opening of the house.
A team of dedicated volunteer ushers will assist patrons at performances at the SSPAC. Many ushers have had years of experience in other venues and receive training in how to effectively execute their responsibilities. Although the number of ushers required may vary depending on the event, there will always be an adequate number of ushers available to assist guests and patrons.
Ushers perform a variety of duties, including but not limited to scanning tickets for event entry, distributing programs, assisting patrons with seat locations, and facilitating movement of patrons throughout the house. Ushers wear uniformed attire for ease of recognition.
The SSPAC’s exclusive in-house food and beverage service will offer a variety of concession options to patrons for each event. Portable concession stands and bars can be located throughout the venue to serve patrons.
At the SSPAC, safety is paramount. The SSPAC operations staff has authority over all safety issues at the center. The SSPAC operations staff must inspect and approve all flying elements (i.e. drops, curtains, etc.) in compliance with life‐safety regulations before installation. All fabric goods must be treated flame retardant; untreated fabrics will not be flown – no exceptions. If a Flame Retardant Certificate cannot be provided, untreated fabrics will not be flown. No adhesive tape of any kind is allowed on any surface of the SSPAC, except the stage floor where only bona‐fide Gaffer’s/Spike Tape may be used. (Gaffer’s Tape may be purchased at any theatrical supply store or through the SSPAC staff.) Only SSPAC personnel may perform lagging services; extra charges may apply.
Any use of pyrotechnics or open flame(s) must be approved by the SSPAC operations staff and must be used in accordance with all local, State and Federal regulations. The SSPAC operations staff must be contacted at least four weeks prior to the engagement if any performance or event involves pyrotechnics including, but not limited to: blank guns, torches, percussive charges, candles, or any other device that uses gunpowder, explosives, or creates a flame.
Video and Audio Recording
The Production Manager must be contacted at least one week prior to taping if the presenter wishes to record the event. Outside video production companies are required and certain rules apply. The SSPAC has limited resources for in‐house audio recording, but will gladly work with the presenter to provide what is needed.